WhatsApp Customer Assistant
A bilingual WhatsApp assistant that answers customer questions, captures leads and hands over to staff.
FMCG & Retail · Customer Service
Illustrative example build, not a client case study.
Customer questions on WhatsApp pile up after hours and staff answer the same product, price and order questions repeatedly.
Technology
- WhatsApp Business API
- n8n
- OpenAI / Gemini
- CRM / Google Sheets
- 1
Knowledge setup
Product catalog, FAQs and policies prepared as the assistant's approved knowledge.
- 2
Conversation design
Flows for product questions, order status, complaints and lead capture, in English and Urdu.
- 3
Integration
WhatsApp Business API connected through n8n to the AI model, CRM and Google Sheets.
- 4
Handover
Complex or sensitive chats are passed to a human agent with the full conversation.
Designed to deliver
- 24/7 responses to common questions
- Every lead captured and logged
- Staff focus on complex conversations
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