HR Policy Assistant
A Microsoft Teams assistant that answers employee questions from the HR handbook, with references.
All industries · HR
Illustrative example build, not a client case study.
HR teams answer the same questions about leave, benefits, allowances and procedures every day, and policies are spread across long PDF documents.
Technology
- Microsoft Copilot Studio
- SharePoint
- Microsoft Teams
- Power BI
- 1
Collect & structure policies
HR handbook, circulars and SOPs are organized in a secure SharePoint library with owners and review dates.
- 2
Build the assistant
Copilot Studio assistant grounded only on approved documents, answering with the relevant policy section.
- 3
Guardrails
Sensitive topics and personal cases are routed to HR; answers are logged for quality review.
- 4
Launch & train
Rolled out in Microsoft Teams with a short employee guide and an HR admin dashboard.
Designed to deliver
- Instant, consistent answers to routine HR questions
- Fewer repetitive queries reaching HR
- Usage insights showing what employees ask most
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See all Knowledge Assistants use cases →All industries · HR
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